Shipping policy

ORDER CONFIRMATION

After placing your order, you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.

SHIPPING AND TRACKING

We ship to customers in the United States, Canada, Australia, Europe and 60 other countries/regions around the world.

We take pride in our ability to process orders quickly.  Our current processing times range from 2-3 business days. But it can take longer during peak periods such as holiday seasons, big sales, inclement weather or other instances beyond the control of Ruby Best Deals.

After the order has been processed and dispatched, you can expect your parcel within 7-9 business days. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 3 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Please note that scan events may not appear within the first 24 hours, as the system may require a day or so to update. You can track your shipment on the carrier's official website, through the tracking tool on our homepage, or via any free tracking service, such as www.parcelsapp.com, which is used by individuals all around the world.

But if you have not received an order tracking update within 10 business days, please email support@rubybestdeals.com. We’d be happy to help you out!

WHAT IS INSURED SHIPPING?

Although we try our very best, sometimes mistakes happen.  Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what's happened.

If you purchase insured shipping, after our investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straight away.

If you choose not to purchase insured shipping, we are unable to guarantee a replacement for your stolen item.

CAN I CHANGE MY SHIPPING ADDRESS?

We can absolutely help change this for you!  Provided your order has not shipped, please send us the new details and quote your order number at the following email address support@rubybestdeals.com, and we can change this over for you.

Please note that we can only send your order to the address you provide on your order. If you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it and do not take responsibility for it, so please check your address carefully!

TRANSIT AND DELIVERY

We take every reasonable precaution to ensure that products are not damaged. If your order has been damaged during transit, get in touch with us by sending us a picture. Please immediately email support@rubybestdeals.com within 2 business days after receiving shipping.

If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bended products...) to the carrier when you receive your order.

Ruby Best Deals accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier.

Any customs or duty charges are applied at the discretion of the local carrier and local laws. All of these charged are the responsibility of the customer and will not be covered by Ruby Best Deals. Failure to pay customs may result in the destruction of your order by customs or it may be returned back.