Shipping Policy
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Last updated: April 1st, 2025
ORDER CONFIRMATION
After placing your order, you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
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SHIPPING AND TRACKING
We offer free shipping on all orders to customers in Europe, the United States, Canada, Australia, the United Kingdom, and nearly 100 other countries / regions worldwide.
1. Processing Time:
Our typical processing time is 2 business days from the date of order. However, please be aware that processing may take longer during peak periods such as holidays, large sales events, or inclement weather.
2. Delivery Times:
Once your order is processed and dispatched, delivery typically takes the following time frames:
- UK: 6-9 business days
- US: 6-10 business days
- Australia: 8-11 business days
- Canada and the Rest of the World: 8-14 business days
Please note that delivery times may be affected by customs checks or other factors. During peak times or special circumstances, delays of up to 3 additional business days may occur.
While we strive to ensure timely delivery, we are not responsible for delays or delivery failures caused by circumstances beyond our control.
Once your order has been shipped, you will receive a confirmation email containing a tracking number. Please note that scan events may not appear within the first 24 hours, as the system may require a day or so to update. You can track your shipment on the carrier's official website, through the tracking tool on our homepage, or via any free tracking service, such as https://parcelsapp.com or https://global.cainiao.com, which are used by individuals all around the world.
But if you have not received an order tracking update within 10 business days, please email support@rubybestdeals.com. We’d be happy to help you out!
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CAN I CHANGE MY SHIPPING ADDRESS?
We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and quote your order number at the following email address support@rubybestdeals.com, and we can change this over for you.
Please note that we can only send your order to the address you provide on your order. If you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it and do not take responsibility for it, so please check your address carefully!
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TRANSIT AND DELIVERY
We take every reasonable precaution to ensure that products are not damaged. If your order has been damaged during transit, get in touch with us by sending us a picture. Please immediately email support@rubybestdeals.com within 2 business days after receiving shipping.
If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bended products...) to the carrier when you receive your order.
Ruby Best Deals accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier.
Any customs, taxes, duties, tariffs, or other import fees imposed by the destination country are determined by the local authorities and are the responsibility of the customer. Ruby Best Deals is not responsible for these charges. Failure to pay the required fees may result in your order being returned or destroyed by customs authorities.